Explosive Solutions For Your Business

Your customer expects a quick handling of their concerns and it is essential that your customer receives a clear and solid answer along with a suitable solution.

We have vast experience in the field of inbox management and currently handle more than 10,000 emails per month for our clients. Our employees are trained individually per project and are familiar with your products and services. Whether you need our email customer service for 3 emails a day or 300 – we have got you covered.

Email Management

We can handle all your customer service email.

  • Professional email handling on 365 days a year
  • We can take over your entire email customer service within 24 hours
  • Absence through sickness is a thing of the past – we always have several agents available
  • We exclusively work with native speakers. Your customer will receive a correct answer in their native language
  • Our employees are highly trained
  • We offer full flexibly. Do you suddenly expect a strong increase in your mailbox? We will take care of this for you
  • We additionally offer a variety of administrative tasks, such as invoicing refunds and new orders
  • We work closely with you and you will always have a full insight into how we perform our tasks
  • Through our backend you will receive an up-to-date overview of important tasks that you still need to complete

Current client testimonials

Jens Derksen

I own six different web shops. Customer service was a real hindrance for me until XplodeMedia took over. Now I have time again to fully focus on the growth of my company.

Because of their unique communication system, it takes no time to see what action is needed. This saves me a lot of time and works very efficiently for me.

Jens Derksen
Jacob Gortman

XplodeMedia provides the complete customer service and invoicing for my tutoring institute. What appeals to me is that I am in direct contact with their employees. This allows me to provide feedback so that it can be addressed quickly. The flexible deployment of employees is also a very big plus.

Jacob Gortman
Carlo Jongkind

XplodeMedia takes care of the complete handling of our email customer service in seven countries (with seven different languages). When we were looking for a Polish employee, XplodeMedia had this available immediately. No other provider could arrange this for us. We are very satisfied and will use more of XplodeMedia’s services.

Carlo Jongkind